A+ Certification Preparation

Week 1

Computer Design and Troubleshooting Review

• Design Overview
• Computer System Design
• Motherboard and Associated Component Design
• Power Supply and Case Design
• Storage Subsystem Design
• Audio Subsystem Design
• Display Subsystem Design
• Troubleshooting Overview
• Step 1. Identify the Problem
• Step 2. Establish a Theory of Probable Cause (Question the Obvious)
• Step 3. Test the Theory to Determine the Cause
• Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution
• Step 5. Verify Full System Functionality and, If Applicable, Implement Preventive Measures
• Step 6. Document the Findings, Actions, and Outcomes
• Sample Troubleshooting Flowcharts
• Soft Skills: Dealing with Difficult Customers
• Activities

Week 3

Week 4

Week 5