Issac-220-1002

CompTIA A 220-1002

Self-paced · 1 year access

66 Hands-On LiveLabs

Practice real IT tasks in guided environments.

  • Real environments
  • Auto-graded
  • No installation

01 / Lessons & labs

See exactly what you will learn and practice

Download outline (PDF)

Lessons

8 Interactive Lessons · 33 topics
01 Windows Versions and Customer Service 4 topics · 9 LiveLab
  • Windows Interfaces
  • Windows Tools for Users and Technicians
  • How Windows Controls Access to Network Resources
  • What Customers Want: Beyond Technical Know-How

9 LiveLab in this lesson — see the labs panel →

02 Installing Windows 4 topics
  • How to Plan a Windows Installation
  • Installing Windows 10, Windows 8.1, and Windows 7
  • What To Do After a Windows Installation
  • Special Concerns When Working in a Large Enterprise
03 Maintaining Windows 5 topics · 32 LiveLab
  • Scheduling Preventive Maintenance
  • Backup Procedures
  • Managing Files, Folders, and Storage Devices
  • Using a Command-Line Interface (CLI)
  • Remote Connections

32 LiveLab in this lesson — see the labs panel →

04 Troubleshooting Windows After Startup 6 topics · 1 LiveLab
  • Concepts and Windows Tools for Solving Problems with Windows, Applications, and Hardware
  • Best Practices to Troubleshoot Windows-Related Problems
  • Slow Startup and Slow Performance
  • Application Errors and Crashes
  • An Application Fails to Uninstall
  • Troubleshooting Hardware Problems

1 LiveLab in this lesson — see the labs panel →

05 Troubleshooting Windows Startup 5 topics
  • Understanding the Boot Process
  • What To Do Before a Problem Occurs
  • Tools for Least Invasive Solutions
  • Options To Reinstall Windows
  • Troubleshooting Specific Windows Startup Problems

Hands-On Labs Our edge

66 LiveLabs
  • Enabling BranchCache
  • Displaying Windows Versions
  • Using Windows Event Viewer
  • Adding an MMC snap-in
  • Using Task Manager to Start an Application
  • Configuring Windows Defender Firewall
Labs run in your browser — nothing to install.

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  • 66 LiveLab included
  • Certificate of completion
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