Information Technology Management

Business Driven Technology

• Competing in the Information Age
• The Challenge: Departmental Companies
• The Solution: Management Information Systems
• Lesson 1 Case: The World Is Flat—Thomas Friedman

Valuing and Storing Organizational Information—Databases

• Supplemental: The Business Benefits of High-Quality Information
• Storing Information Using a Relational Database Management System
• Using a Relational Database for Business Advantages
• Driving Websites with Data
• Integrating Information among Multiple Databases
• Lesson 2 Case: Political Microtargeting: What Data Crunchers Did for Obama

Accessing Organizational Information—Data Warehouses

• Data Warehousing
• Business Intelligence
• Lesson 3 Case: Zillow

Business Intelligence

• Operational, Tactical, and Strategic BI
• Business Benefits of BI
• Lesson Summary

Understanding Big Data and its Impact on Business

• The Power of Big Data
• Data Mining
• Data Analysis
• Lesson 5 Case: Mining the Data Warehouse
• Apply Your Knowledge
• AYK Application Projects

Supplemental: Business Basics

• Supplemental: Introduction
• Supplemental: Types of Business
• Supplemental: Internal Operations of a Corporation
• Supplemental: Accounting
• Supplemental: Finance
• Supplemental: Human Resources
• Supplemental: Sales
• Supplemental: Marketing
• Supplemental: Operations/Production
• Supplemental: Management Information Systems
• Supplemental: Lesson Summary

Supplemental: Business Process

• Supplemental: Introduction
• Supplemental: Examining Business Processes
• Supplemental: Business Process Improvement
• Supplemental: Business Process Design
• Supplemental: Business Process Management (BPM)
• Supplemental: Business Process Modeling Examples
• Supplemental: Lesson Summary

Hardware and Software Basics

• Introduction
• Hardware Basics
• Computer Categories
• Software Basics
• Lesson Summary

Networks and Telecommunications

• Introduction
• Network Basics
• Architecture
• Topology
• Protocols
• Media
• Lesson Summary

Integrating Wireless Technology in Business

• Wireless Network Categories
• Business Applications of Wireless Networks
• Lesson 10 Case: Square
• Apply Your Knowledge
• AYK Application Projects

Enabling the Organization—Decision Making

• Making Business Decisions
• Support: Enhancing Decision Making with MIS
• The Future: Artificial Intelligence
• Lesson 11 Case: Defense Advanced Research Projects Agency (DARPA) Grand Challenge

Building a Customer-Centric Organization—Customer Relationship Management

• Customer Relationship Management
• Operational and Analytical CRM
• Extending Customer Relationship Management
• Lesson 12 Case: Zappos Is Passionate for Customers

Integrating the Organization from End to End—Enterprise Resource Planning

• Enterprise Resource Planning (ERP)
• Core and Extended ERP Components
• The Future of ERP
• Lesson 13 Case: Five Famous ERP Failures
• Unit Summary
• Unit Closing Case One: Action Finally
• Unit Closing Case Two: Dream It, Design It, 3D Print It
• Apply Your Knowledge
• AYK Application Projects

EBusiness

• Ebusiness Models
• Ebusiness Tools for Connecting and Communicating
• The Challenges of Ebusiness
• Lesson 14 Case: HelloFresh Hello Delicious

Creating Collaborative Partnerships

• Web 2.0: Advantages of Business 2.0
• Networking Communities with Business 2.0
• Business 2.0 Tools for Collaborating
• The Challenges of Business 2.0
• Web 3.0: Defining the Next Generation of Online Business Opportunities
• Lesson 15 Case: Pinterest—Billboards for the Internet

Identifying Competitive Advantages

• Identifying Competitive Advantages
• The Five Forces Model—Evaluating Industry Attractiveness
• The Three Generic Strategies—Choosing a Business Focus
• Value Chain Analysis—Executing Business Strategies
• Lesson 16 Case: Michael Porter on TED—The Case for Letting Business Solve Social Problems

Strategic Initiatives for Implementing Competitive Advantages

• Business Process Reegineering
• Supply Chain Management
• Supplemental: Customer Relationship Management
• Supplemental: Enterprise Resource Planning
• Lesson 17 Case: Amazon Drone Knocking

Measuring the Success of Strategic Initiatives

• MIS Roles and Responsibilities
• Metrics: Measuring Success
• Metrics for Strategic Initiatives
• Lesson 18 Case: Manipulating the Data to Find Your Version of the Truth

Extending the Organization—Supply Chain Management

• Information Technology's Role in the Supply Chain
• Technologies Reinventing the Supply Chain
• Lesson 19 Case: ETSY

Developing Software to Streamline Operations

• The Systems Development Life Cycle (SDLC)
• Lesson 20 Case: Reducing Ambiguity in Business Requirements

Methodologies for Supporting Agile Organizations

• Software Development Methodologies
• Developing a Service-Oriented Architecture
• Lesson 21 Case: Getting Your Project on Track

Managing Organizational Projects

• Using Project Management to Deliver Successful Projects
• Primary Project Planning Diagrams
• Outsourcing Projects
• Lesson 22 Case: Disaster at Denver International Airport
• Apply Your Knowledge
• AYK Application Projects

Organizational Structures that Support Strategic Initiatives

• Information Security
• AYK Application Projects

Information Security

• The First Line of Defense—People
• The Second Line of Defense—Technology
• Lesson Summary

MIS Infrastructures

• The Business Benefits of a Solid MIS Infrastructure
• Supporting Operations: Information MIS Infrastructure
• Supporting Change: Agile MIS Infrastructure
• Lesson Summary

Ethics

• Information Ethics
• Developing Information Management Policies
• Lesson Summary

Global Information Systems

• Introduction
• Globalization
• Global MIS Business Strategies and ITIL
• Global Enterprise Architectures
• Global Information Issues
• Global Systems Development
• Lesson Summary

Sustainable MIS Infrastructures

• MIS and the Environment
• Supporting the Environment: Sustainable MIS Infrastructure
• Lesson Summary

Operations Management

• Introduction
• Operations Management Fundamentals
• MIS's Role in OM
• Competitive OM Strategy
• OM and the Supply Chain
• Lesson Summary

Global Trends

• Introduction
• Reasons to Watch Trends
• Trends Shaping Our Future
• Technologies Shaping Our Future
• Lesson Summary

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