INT1110: PC Hardware and Software

• Who Needs This Course?
• Technician Qualities
• Breaking into IT with the CompTIA A+ Certification
• Basic Skills for This Course
• Types of Computers
• Basic Computer Hardware
• Mice and Keyboards
• Common Peripherals
• 1s and 0s
• Safety Notes
• Activities
• Introduction to Connectivity
• External Connectivity
• Mouse and Keyboard Ports
• Video Ports
• Multipurpose Ports
• Audio Ports
• eSATA Ports
• Network Ports
• Modem and Serial Ports
• Network Cabling
• Integrated Motherboard Ports
• Getting to Know Ports
• Wireless Connectivity for Input Devices
• Soft Skills: Using Appropriate Titles
• Activities

• Introduction to the Motherboard
• Processor Overview
• Processor Basics
• Speeding Up Processor Operations Overview
• Cache
• Clocking
• Threading Technology
• Connecting to the Processor
• Multicore Processors
• Graphics Processing Unit (GPU)
• Introduction to Virtualization
• Intel Processors
• AMD Processors
• CPU Sockets
• Processor Cooling
• Installing a Processor
• Upgrading Processors
• Overclocking Processors
• Installing CPU Thermal Solutions
• Expansion Slots
• PCI (Peripheral Component Interconnect)
• AGP (Accelerated Graphics Port)
• PCIe (Peripheral Component Interconnect Express)
• Chipsets
• Types of Motherboards
• Upgrading and Replacing Motherboards
• Motherboard Troubleshooting
• Soft Skills: Active Listening
• Activities
• Configuration Overview
• BIOS Overview
• The Setup Program
• Flash BIOS
• BIOS/UEFI Configuration Settings
• CMOS Memory
• Motherboard Battery
• Firmware Updates: Flashing the BIOS/UEFI
• Clearing CMOS
• Other Configuration Parameters
• Hardware Configuration Overview
• Installing a USB Device
• Installing an eSATA Card
• Installing a Network Interface Card
• Video Overview
• Video Cards
• Troubleshooting Configurations
• Soft Skills: A Good Technician Practice: Changing Only One Thing At A Time
• Activities
• Disassembly Overview
• Electrostatic Discharge (ESD)
• Electromagnetic Interference (EMI)
• Tools
• Disassembly
• Reassembly
• Preventive Maintenance
• Basic Electronics Overview
• Power Supply Overview
• Replacing or Upgrading a Power Supply
• Power Protection
• Symptoms of Power Supply Problems
• Soft Skills: Written Communications Skills
• Activities

10 LiveLab in this lesson — see the labs panel →

• Memory Overview
• Memory Physical Packaging
• Planning a Memory Installation
• Installing Memory Overview
• Adding More Cache/RAM
• Windows Disk Caching
• Monitoring Memory Usage in Windows
• Older Applications in Windows
• Troubleshooting Memory Problems
• Flash Memory
• Soft Skills: Teamwork
• Activities
• Storage Devices Overview
• Hard Drive Overview
• Solid State Drive (SSD) Overview
• Hard Drive Interfaces Overview
• M.2 and NVMe
• PATA, SATA, and SAS Connectivity
• Storage Device Configuration Overview
• System BIOS/UEFI Configuration for Hard Drives
• Hard Drive Preparation Overview
• Windows Disk Management
• Fault Tolerance
• Removable Drive Storage
• Windows Storage Spaces
• Disk Caching/Virtual Memory
• Troubleshooting Storage Devices Overview
• Troubleshooting New Storage Device Installation
• Troubleshooting Previously Installed Storage Devices
• RAID Issues
• SSD Issues
• Soft Skills: Phone Skills
• Activities
• Multimedia Devices Overview
• Optical Drive Overview
• Optical Drive Installation
• Troubleshooting Optical Drive Issues
• Introduction to Audio
• Installing Sound Cards
• Sound Cards Using Windows
• Speakers
• Troubleshooting Sound Problems 
• Scanners
• KVMs
• Projectors
• Video Recording
• Installing and Configuring Other Peripheral Devices
• Soft Skills: Attitude
• Activities

6 LiveLab in this lesson — see the labs panel →

• Printers Overview
• Printer Ports
• Categories of Printers
• Impact Printers
• Inkjet Printers
• Laser Printers
• Thermal Printers
• 3D Printers
• Paper
• Virtual Printing
• Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
• Upgrading Printers
• Printer Maintenance
• USB Printer Installation
• Installing a Local Printer
• Printers in the Windows Environment
• Printers in the macOS Environment
• Printing Device Sharing
• Cloud Printing
• General Printer Troubleshooting
• USB-Attached Printer Troubleshooting
• Windows Printer Troubleshooting
• Impact Printer Troubleshooting
• Inkjet Printer Troubleshooting
• Laser Printer Troubleshooting
• Soft Skills: Work Ethics
• Activities
• Mobile Device Overview
• Using Mobile Devices
• Cell Phones
• Mobile Apps
• Mobile Device Wired Connectivity
• Mobile Device Wireless Connectivity
• Mobile Device Email Configuration
• Mobile Device Synchronization and Backup
• Other Mobile Software Tools
• Laptops Overview
• Laptop Hardware
• Laptop Power
• Laptop Repairs Overview
• Laptop Display
• Mobile Device Security
• Mobile Device Travel and Storage
• Mobile Device Troubleshooting Overview
• Soft Skills: A Word About Appearance
• Activities
• Design Overview
• Computer System Design
• Motherboard and Associated Component Design
• Power Supply and Case Design
• Storage Subsystem Design
• Audio Subsystem Design
• Display Subsystem Design
• Troubleshooting Overview
• Step 1. Identify the Problem
• Step 2. Establish a Theory of Probable Cause (Question the Obvious)
• Step 3. Test the Theory to Determine the Cause
• Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution
• Step 5. Verify Full System Functionality and, if Applicable, Implement Preventive Measures
• Step 6. Document Findings, Actions, and Outcomes
• Sample Troubleshooting Flowcharts
• Soft Skills: Dealing With Irate Customers
• Activities

6 LiveLab in this lesson — see the labs panel →

• Networking Overview
• Attaching to Different Types of Networks
• Network Topologies
• Network Media Overview
• Copper Media
• Protecting Your Network and Cable Investment
• Ethernet Concepts
• Ethernet over Power
• The OSI Model
• The TCP/IP Model
• Network Addressing
• More IPv4 Addressing
• Wireless Networks Overview
• Wireless Network Standards
• Bluetooth
• Wireless Network Components
• Wireless Network Design
• Antenna Basics
• End-User Device Configuration Overview
• Adding a Computer to a Windows Domain
• Configuring an End-User Device: Addressing
• Wireless NIC-Specific Settings
• Advanced NIC Properties
• NIC Configuration When Using Virtualization
• Thin or Thick Client Installation Overview
• Wireless AP/Router Basic Configuration
• WWAN Cellular Configuration
• IoT and Smart Devices
• Network Troubleshooting
• Troubleshooting Cable and DSL Modems
• Network Printers
• Network Printer Troubleshooting
• Network Servers
• Embedded and Legacy Systems
• Network Terminology
• The TCP/IP Model in Action
• Using the Network and Sharing Center Section of the Control Panel
• Introduction to Shared Folders
• Network Connectivity
• Soft Skills: Being Proactive
• Activities

9 LiveLab in this lesson — see the labs panel →