CompTIA

INT1110: PC Hardware and Software

(ANC-INT1110.AB1)
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1

Introduction to the World of IT and Connectivity

  • Who Needs This Course?
  • Technician Qualities
  • Breaking into IT with the CompTIA A+ Certification
  • Basic Skills for This Course
  • Types of Computers
  • Basic Computer Hardware
  • Mice and Keyboards
  • Common Peripherals
  • 1s and 0s
  • Safety Notes
  • Activities
  • Introduction to Connectivity
  • External Connectivity
  • Mouse and Keyboard Ports
  • Video Ports
  • Multipurpose Ports
  • Audio Ports
  • eSATA Ports
  • Network Ports
  • Modem and Serial Ports
  • Network Cabling
  • Integrated Motherboard Ports
  • Getting to Know Ports
  • Wireless Connectivity for Input Devices
  • Soft Skills: Using Appropriate Titles
  • Activities
2

Motherboard, Configurations, Disassembly and Power

  • Introduction to the Motherboard
  • Processor Overview
  • Processor Basics
  • Speeding Up Processor Operations Overview
  • Cache
  • Clocking
  • Threading Technology
  • Connecting to the Processor
  • Multicore Processors
  • Graphics Processing Unit (GPU)
  • Introduction to Virtualization
  • Intel Processors
  • AMD Processors
  • CPU Sockets
  • Processor Cooling
  • Installing a Processor
  • Upgrading Processors
  • Overclocking Processors
  • Installing CPU Thermal Solutions
  • Expansion Slots
  • PCI (Peripheral Component Interconnect)
  • AGP (Accelerated Graphics Port)
  • PCIe (Peripheral Component Interconnect Express)
  • Chipsets
  • Types of Motherboards
  • Upgrading and Replacing Motherboards
  • Motherboard Troubleshooting
  • Soft Skills: Active Listening
  • Activities
  • Configuration Overview
  • BIOS Overview
  • The Setup Program
  • Flash BIOS
  • BIOS/UEFI Configuration Settings
  • CMOS Memory
  • Motherboard Battery
  • Firmware Updates: Flashing the BIOS/UEFI
  • Clearing CMOS
  • Other Configuration Parameters
  • Hardware Configuration Overview
  • Installing a USB Device
  • Installing an eSATA Card
  • Installing a Network Interface Card
  • Video Overview
  • Video Cards
  • Troubleshooting Configurations
  • Soft Skills: A Good Technician Practice: Changing Only One Thing At A Time
  • Activities
  • Disassembly Overview
  • Electrostatic Discharge (ESD)
  • Electromagnetic Interference (EMI)
  • Tools
  • Disassembly
  • Reassembly
  • Preventive Maintenance
  • Basic Electronics Overview
  • Power Supply Overview
  • Replacing or Upgrading a Power Supply
  • Power Protection
  • Symptoms of Power Supply Problems
  • Soft Skills: Written Communications Skills
  • Activities
3

Memory, Storage and Multimedia Devices

  • Memory Overview
  • Memory Physical Packaging
  • Planning a Memory Installation
  • Installing Memory Overview
  • Adding More Cache/RAM
  • Windows Disk Caching
  • Monitoring Memory Usage in Windows
  • Older Applications in Windows
  • Troubleshooting Memory Problems
  • Flash Memory
  • Soft Skills: Teamwork
  • Activities
  • Storage Devices Overview
  • Hard Drive Overview
  • Solid State Drive (SSD) Overview
  • Hard Drive Interfaces Overview
  • M.2 and NVMe
  • PATA, SATA, and SAS Connectivity
  • Storage Device Configuration Overview
  • System BIOS/UEFI Configuration for Hard Drives
  • Hard Drive Preparation Overview
  • Windows Disk Management
  • Fault Tolerance
  • Removable Drive Storage
  • Windows Storage Spaces
  • Disk Caching/Virtual Memory
  • Troubleshooting Storage Devices Overview
  • Troubleshooting New Storage Device Installation
  • Troubleshooting Previously Installed Storage Devices
  • RAID Issues
  • SSD Issues
  • Soft Skills: Phone Skills
  • Activities
  • Multimedia Devices Overview
  • Optical Drive Overview
  • Optical Drive Installation
  • Troubleshooting Optical Drive Issues
  • Introduction to Audio
  • Installing Sound Cards
  • Sound Cards Using Windows
  • Speakers
  • Troubleshooting Sound Problems 
  • Scanners
  • KVMs
  • Projectors
  • Video Recording
  • Installing and Configuring Other Peripheral Devices
  • Soft Skills: Attitude
  • Activities
4

Printers, Mobile Devices and Computer Design

  • Printers Overview
  • Printer Ports
  • Categories of Printers
  • Impact Printers
  • Inkjet Printers
  • Laser Printers
  • Thermal Printers
  • 3D Printers
  • Paper
  • Virtual Printing
  • Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
  • Upgrading Printers
  • Printer Maintenance
  • USB Printer Installation
  • Installing a Local Printer
  • Printers in the Windows Environment
  • Printers in the macOS Environment
  • Printing Device Sharing
  • Cloud Printing
  • General Printer Troubleshooting
  • USB-Attached Printer Troubleshooting
  • Windows Printer Troubleshooting
  • Impact Printer Troubleshooting
  • Inkjet Printer Troubleshooting
  • Laser Printer Troubleshooting
  • Soft Skills: Work Ethics
  • Activities
  • Mobile Device Overview
  • Using Mobile Devices
  • Cell Phones
  • Mobile Apps
  • Mobile Device Wired Connectivity
  • Mobile Device Wireless Connectivity
  • Mobile Device Email Configuration
  • Mobile Device Synchronization and Backup
  • Other Mobile Software Tools
  • Laptops Overview
  • Laptop Hardware
  • Laptop Power
  • Laptop Repairs Overview
  • Laptop Display
  • Mobile Device Security
  • Mobile Device Travel and Storage
  • Mobile Device Troubleshooting Overview
  • Soft Skills: A Word About Appearance
  • Activities
  • Design Overview
  • Computer System Design
  • Motherboard and Associated Component Design
  • Power Supply and Case Design
  • Storage Subsystem Design
  • Audio Subsystem Design
  • Display Subsystem Design
  • Troubleshooting Overview
  • Step 1. Identify the Problem
  • Step 2. Establish a Theory of Probable Cause (Question the Obvious)
  • Step 3. Test the Theory to Determine the Cause
  • Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solution
  • Step 5. Verify Full System Functionality and, if Applicable, Implement Preventive Measures
  • Step 6. Document Findings, Actions, and Outcomes
  • Sample Troubleshooting Flowcharts
  • Soft Skills: Dealing With Irate Customers
  • Activities
5

Networking

  • Networking Overview
  • Attaching to Different Types of Networks
  • Network Topologies
  • Network Media Overview
  • Copper Media
  • Protecting Your Network and Cable Investment
  • Ethernet Concepts
  • Ethernet over Power
  • The OSI Model
  • The TCP/IP Model
  • Network Addressing
  • More IPv4 Addressing
  • Wireless Networks Overview
  • Wireless Network Standards
  • Bluetooth
  • Wireless Network Components
  • Wireless Network Design
  • Antenna Basics
  • End-User Device Configuration Overview
  • Adding a Computer to a Windows Domain
  • Configuring an End-User Device: Addressing
  • Wireless NIC-Specific Settings
  • Advanced NIC Properties
  • NIC Configuration When Using Virtualization
  • Thin or Thick Client Installation Overview
  • Wireless AP/Router Basic Configuration
  • WWAN Cellular Configuration
  • IoT and Smart Devices
  • Network Troubleshooting
  • Troubleshooting Cable and DSL Modems
  • Network Printers
  • Network Printer Troubleshooting
  • Network Servers
  • Embedded and Legacy Systems
  • Network Terminology
  • The TCP/IP Model in Action
  • Using the Network and Sharing Center Section of the Control Panel
  • Introduction to Shared Folders
  • Network Connectivity
  • Soft Skills: Being Proactive
  • Activities

1

Motherboard, Configurations, Disassembly and Power

  • Installing Motherboard Components
  • Installing a PCI Sound Card
  • Identifying a CPU Socket
  • Installing a processor
  • Installing Expansion Cards on a Motherboard
  • Installing a NIC
  • Supplying Power to a SATA Drive
  • Installing a USB 3.0 PCI Express Card (2.0 x4)
  • Assembling Computer Components
  • Replacing the Power Supply
2

Memory, Storage and Multimedia Devices

  • Installing Memory Modules
  • Verifying RAM Usage
  • Connecting the Motherboard to the Internal Hard Drive
  • Accessing BIOS Setup in Windows 10
  • Converting a FAT32 Partition to NTFS
  • Viewing the Status of a Disk
3

Printers, Mobile Devices and Computer Design

  • Installing a Printer
  • Inserting Ink Cartridges into a Printer
  • Connecting a USB Printer to a Computer
  • Configuring an Email in Android
  • Viewing the iOS Version of an iPhone
  • Installing Laptop Components
4

Networking

  • Configuring an IPv4 address
  • Using the netstat Command
  • Using the nslookup Command
  • Using the ping Command
  • Tracing Route Using Tracert
  • Joining Workgroups or Domains
  • Sharing a Printer
  • Using the net Command
  • Connecting to a Remote Computer using a Remote Desktop Connection

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