CompTIA

Maintaining Microcomputer Systems II

(ITC-3307)
Lessons
Lab
TestPrep
Get A Free Trial

Skills You’ll Get

Download Course Outline

1

Multimedia Devices

  • Multimedia Overview
  • Optical Disk Drive Overview
  • Optical Drive Features
  • Optical Drive Interfaces and Connections
  • Optical Drive Installation
  • Troubleshooting Optical Drive Issues
  • Preventive Maintenance for ODDs and Discs
  • Introduction to Audio
  • Theory of Sound Card Operation
  • Installing Sound Cards
  • Sound Cards Using Windows
  • Speakers
  • Troubleshooting Sound Problems
  • Scanners
  • Video Recording
  • Installing and Configuring Other Peripheral Devices
  • Soft Skills—Attitude
  • Lesson Summary
  • Activities
  • Labs
2

Video Technologies

  • Video Overview
  • Types of Video Output Devices
  • Video Terminology and Theory
  • LCD
  • Video Ports and Cables
  • Smart TV and Set Top Box Configuration
  • Multiple Displays
  • KVMs
  • Projectors
  • Display Preventive Maintenance
  • Monitor Energy Efficiency
  • Privacy
  • Video Adapters
  • Specialized Video Cards
  • Video Memory
  • Installing a Video Adapter
  • Troubleshooting Video
  • Soft Skills—Change Perspective When Troubleshooting
  • Lesson Summary
  • Activities
  • Labs
3

Mobile Devices

  • Mobile Device Overview
  • Using Mobile Devices
  • Cell Phones
  • Mobile Apps
  • Mobile Device Wired Connectivity
  • Mobile Device Wireless Connectivity
  • Mobile Device Email Configuration
  • Mobile Device Synchronization and Backup
  • Other Mobile Software Tools
  • Laptops Overview
  • Laptop Hardware
  • Laptop Power
  • Laptop Repairs Overview
  • Laptop System Board/Processor Replacement
  • Laptop Keyboards/Touchpad
  • Laptop Memory
  • Laptop Storage
  • Laptop Wireless Card Replacement
  • Laptop DC Jack Replacement
  • Mobile Device Sound
  • Laptop Display
  • Mobile Device Security
  • Mobile Device Travel and Storage
  • Mobile Device Troubleshooting Overview
  • Mobile Device App Concerns
  • Mobile Device Keyboard/Trackpad Issues
  • Mobile Device Display Issues
  • Mobile Device Power Issues
  • Mobile Device Sound Issues
  • Soft Skills—A Word about Appearance
  • Lesson Summary
  • Activities
  • Labs
4

Computer Design and Troubleshooting Review

  • Design Overview
  • Computer System Design
  • Motherboard and Associated Component Design
  • Power Supply and Case Design
  • Storage Subsystem Design
  • Audio Subsystem Design
  • Display Subsystem Design
  • Mobility Design
  • Troubleshooting Overview
  • Identify the Problem
  • Establish a Theory of Probable Cause
  • Test the Theory to Determine Cause
  • Establish a Plan of Action and Implement the Solution
  • Verify Full System Functionality and Implement Preventive Measures
  • Document Findings, Actions, and Outcomes and Provide Feedback
  • Sample Troubleshooting Flowcharts
  • Soft Skills—Dealing with Irate Customers
  • Lesson Summary
  • Activities
  • Labs
5

Internet Connectivity

  • Internet Connectivity Overview
  • Modems Overview
  • Serial Communication Overview
  • How to Configure Traditional Serial Devices
  • 56Kb/s Modems
  • Fax Modems
  • Digital Modems and ISDN
  • VoIP
  • Cable Modems
  • xDSL Modems
  • Troubleshooting Cable and DSL Modems
  • Satellite Modems
  • Modem Preventive Maintenance
  • Mobile Connectivity
  • Web Browsers
  • Basic Web Browser Issues
  • Soft Skills—Mentoring
  • Lesson Summary
  • Activities
  • Labs
6

Basic Windows

  • Basic Operating Systems Overview
  • Basic Windows Usage Overview
  • Shortcuts and Tiles
  • Recycle Bin
  • Windows Vista/7 Desktop Components
  • Windows 8 Desktop/Start Screen Components
  • Windows 10 Desktop Components
  • Interactions Within a Window
  • Managing Windows Files and Folders
  • Searches and Indexing
  • Attributes, Compression, and Encryption
  • Introduction to Windows Control Panels
  • Determining the Windows Version
  • Windows Registry
  • Editing the Windows Registry
  • Backing Up Data
  • Recovering the Windows OS
  • WinRE
  • Virtualization Basics
  • Command Prompt Overview
  • Command Prompt Basics
  • Moving Around from a Command Prompt
  • The DIR Command
  • The MD and RD Commands
  • The DEL Command
  • The TYPE Command
  • Copying Files
  • The ATTRIB Command
  • Why Learn Commands?
  • Command Format
  • Soft Skills—Staying Current
  • Lesson Summary
  • Activities
  • Labs
7

Windows Vista, 7, 8, and 10

  • Windows Vista/7/8/10 Overview
  • Windows Vista/7/8/10 Versions
  • Preinstallation of Windows
  • Installation/Upgrade of Windows
  • Corporate Windows Deployment
  • Verifying the Installation
  • Troubleshooting a Windows Installation
  • Dual-Booting Windows
  • Virtualization
  • Reloading Windows
  • Windows Updates
  • Backing Up the Windows Registry and Data
  • Configuring Windows Overview
  • Configuring Windows
  • Adding Devices
  • Installing/Removing Software
  • Microsoft Management Console
  • System Tools
  • Managing Storage
  • Managing Services and Applications
  • Data Sources (ODBC)
  • Print Management Console
  • Overview of the Windows Boot Process
  • Speeding Up the Windows Boot Process
  • Troubleshooting the Windows Boot Process
  • WinRE
  • Advanced Boot Options/Startup Settings Menu
  • System Configuration Utility
  • Task Manager
  • Troubleshooting a Service That Does Not Start
  • Windows Reboots
  • Shutdown Problems
  • Monitoring System Performance
  • Supporting Windows Computers Remotely
  • Preventive Maintenance for Your Operating System
  • Soft Skills—Avoiding Burnout
  • Lesson Summary
  • Activities
  • Labs
8

OS X and Linux Operating Systems

  • Introduction to OS X
  • Navigating the User Interface
  • Basic System Usage, Updates, and Backups
  • Management and Troubleshooting Tools
  • Utilities
  • Introduction to Linux
  • Navigating the User Interface
  • Basic System Usage, Updates, and Backups
  • Command-Line Interface
  • OS X and Linux Best Practices
  • Soft Skills—Be Humble
  • Lesson Summary
  • Activities
  • Labs
9

Computer and Network Security

  • Security Overview
  • Security Policy
  • Physical Security
  • Digital Security
  • User Education
  • Security Threats and Vulnerabilities
  • Workgroups and Domains
  • Protecting Access to Local and Network Resources
  • Permissions
  • Folder Options
  • Protecting the Operating System and Data
  • Internet Security
  • Wireless Network Security Overview
  • Wireless Authentication and Encryption
  • Default Settings
  • Wireless AP Installation Checklist
  • Wireless Security Conclusion
  • Wireless Network Troubleshooting
  • Security Incident Reporting
  • A Final Word About Security
  • Soft Skills: Building Customer Trust
  • Lesson Summary
  • Activities
  • Labs
A

Appendix A

  • Subnetting Basics
  • Lab

1

Multimedia Devices

  • Copying Files to a Disc Using File Explorer
  • Identifying sound card ports
  • Installing an Optical Drive and a PCI Sound Card
  • Connecting Speakers to a Computer
  • Identifying features of scanner file formats
  • Connecting a digital camera to a computer
  • Identifying peripheral devices
2

Video Technologies

  • Installing Expansion Cards on a Motherboard
  • Providing Cooling and Ventilation to a Motherboard
  • Changing the refresh rate in Windows 7
  • Changing the display settings of a laptop
  • Extending monitor displays
  • Identifying video features
  • Changing the Resolution Setting
  • Changing the color of the desktop
  • Identifying video card ports
  • Configuring system in the event of a BSOD
  • Verifying properties of keyboards, disk drives, and network adapters
3

Mobile Devices

  • Viewing the version of an Android smartphone
  • Viewing the iOS version
  • Downloading Instagram from the App Store.
  • Downloading Instagram from the Google Play Store
  • Identifying mobile connectors
  • Understanding email protocols
  • Turning on Airplane Mode of an iPhone
  • Establishing a Bluetooth connection
  • Turning on the Personal Hotspot of an iPhone
  • Identifying a port
  • Installing Laptop Components
  • Identifying function keys of a keyboard
  • Locking an iPhone with a Password
4

Computer Design and Troubleshooting Review

  • Identifying computer parts
  • Comparing desktop and laptop
  • Installing a USB 3.0 PCI Express Card (2.0 x4)
  • Troubleshooting theory
5

Internet Connectivity

  • Configuring Windows 7 to use a proxy server
  • Deleting browser history in IE
6

Basic Windows

  • Encrypting a folder
  • Viewing the status of a disk
  • Auto-hiding the taskbar
  • Labeling the Start menu of Windows 8
  • Showing hidden and system-protected files
  • Identifying file extension purposes
  • Observing the Control Panel options in different views
  • Installing Windows 8
  • Enabling Hardware Virtualization
  • Working with Directories
7

Windows Vista, 7, 8, and 10

  • Creating a virtual PC machine
  • Creating a backup of a local disk
  • Installing Windows 7 using VMware
  • Creating backup and restoring registry
  • Exploring installed applications
  • Creating a bootable VHD using Disk Management
  • Changing the time zone
  • Customizing user account notification settings
  • Modifying touchpad settings
  • Creating a user account and a user group
  • Setting the account with a password
  • Investigating startup processes
  • Rolling back a device driver
  • Disabling certain applications and services at startup
  • Viewing processes details in the task manager
  • Configuring Performance Monitor
  • Connecting a remote desktop
  • Connecting to a remote desktop
8

OS X and Linux Operating Systems

  • Creating and listing directories
  • Understanding Linux commands
  • Modifying the ownership of a file
  • Performing a Text Search
  • Listing Files in a Directory
  • Verifying the working directory
9

Computer and Network Security

  • Understanding the BIOS security options
  • Creating a homegroup
  • Disabling the guest account
  • Configuring password policy
  • Running different parameters of the net share command
  • Examining file permissions
  • Sharing a folder with another user
  • Configuring BitLocker for an identification field
  • Encrypting flash drive with BitLocker
  • Creating a restore point
  • Configuring Windows 7 for media streaming
  • Turning on Windows 7 firewall logs
  • Rolling back to a restore point
  • Running Microsoft Security Essentials and removing infected files
  • Turning on Windows Firewall
  • Configuring Windows Firewall with advanced security
  • Turning on system protection
  • Connecting to a wireless network

Related Courses

All Courses