PC Operating Systems

• Operating Systems Overview
• User Interaction with Operating Systems
• Overview of Popular Operating Systems
• 32-Bit vs. 64-Bit Operating Systems
• Windows 10 and Windows 11 Versions
• Workstation Operating Systems
• Operating Systems for Mobile Devices
• End-of-Life (EOL) Concerns
• Update Limitations
• Compatibility Concerns
• Corporate Operating System Needs
• Basic Windows Usage Overview
• Windows 10 and Windows 11 Desktop Components
• Shortcuts and Tiles
• Recycle Bin
• Interactions Within a Window
• Managing Windows Files and Folders
• Searches and Indexing
• Attributes, Compression, and Encryption
• Introduction to Windows Control Panel Utilities
• Determining the Windows Version
• Windows Registry
• Editing the Windows Registry
• Backing Up Data
• WinRE
• Recovering the Windows OS
• Soft Skills: Staying Current
• Activities

5 LiveLab in this lesson — see the labs panel →

• Networking Overview
• Network Media Overview
• Ethernet Over Power
• Protecting Your Network and Cable Investment
• The OSI Model
• The TCP/IP Model
• Network Addressing
• More IPv4 Addressing
• Wireless Networks Overview
• Wireless Network Standards
• Wireless Network Components
• Wireless Network Design
• Antenna Basics
• Wireless and Wired Client Device Configuration Overview
• Configuring an End Device: IP Addressing
• Adding a Computer to a Windows Domain
• Wireless NIC–Specific Settings
• Advanced NIC Properties
• NIC Configuration When Using Virtualization
• Thin or Thick Client Installation Overview
• Wireless AP/Router Configuration
• WWAN Cellular Configuration
• IoT and Smart Devices
• Network Troubleshooting
• Troubleshooting Cable and DSL Modems
• Networking Multifunction Devices
• Network Servers
• Embedded, SCADA, and Legacy Systems
• Software-Defined Networking
• Network Terminology
• The TCP/IP Model in Action
• More Windows Network Settings
• Introduction to Shared Folders
• Soft Skills: Being Proactive
• Subnetting Basics
• Activities

5 LiveLab in this lesson — see the labs panel →

• Internet Connectivity Overview
• Dial-up Connectivity
• Cable Modems
• xDSL Modems
• VoIP
• Fiber Networks
• Satellite Modems
• Mobile Connectivity Overview
• Web Browsers
• Basic Web Browser Issues
• Introduction to Virtualization
• Desktop Virtualization Basics
• Cloud Computing
• Soft Skills: Mentoring
• Advanced Windows Overview
• Preinstallation of Windows
• Installation/Upgrade of Windows
• Corporate Windows Deployment
• Verifying the Installation
• Troubleshooting a Windows Installation
• Reloading Windows
• Windows Updates
• Backing Up the Windows Registry and Data
• Configuring Windows Overview
• Configuring Windows
• Adding Devices
• Installing/Removing Software
• Computer Management Console
• System Tools
• User Account Management
• Managing Storage
• Managing Services and Applications
• Data Sources (ODBC)
• Print Management Console
• Overview of the Windows Boot Process
• System Restore
• Windows Recovery Environment (WinRE)
• Startup Settings Menu
• System Configuration Utility
• Task Manager
• Speeding Up the Windows Boot Process
• Troubleshooting the Windows Boot Process
• Black Screen/Video Issues
• Troubleshooting a Service That Does Not Start
• Slow Boot
• Troubleshooting Windows Network Settings
• Windows Reboots/System Instability
• Shutdown Problems
• Summary of Troubleshooting Steps
• Power Options
• Monitoring System Performance
• Supporting Windows Computers Remotely
• Preventive Maintenance for Your Operating System
• Soft Skills: Avoiding Burnout
• Activities

4 LiveLab in this lesson — see the labs panel →

• Introduction to macOS
• Navigating the User Interface
• Basic System Usage, Updates, and Backups
• Management and Troubleshooting Tools
• Utilities
• Introduction to Linux
• Navigating the GNOME User Interface
• Basic System Usage, Updates, and Backups
• Command-Line Interface
• macOS and Linux Best Practices
• Soft Skills: Be Humble
• Scripting Overview
• Command Prompt Overview
• Command Prompt Basics
• Moving Around from a Command Prompt
• The md and rd Commands
• Two Useful Commands: del and type
• Copying Files
• The attrib Command
• Why Learn Commands?
• PowerShell
• Other Commands You Should Look Over
• Command Format
• Introduction to Scripting
• Script File Types
• Use Cases for Scripting
• Mitigating Consequences of Scripting
• Environment Variables
• Script Syntax
• Introduction to Script Programming
• Variables
• Data Types
• Examples of Using Variables
• Comments Within Scripts
• Basic Script Constructs
• Decisions: The Selection Structure
• Compound Conditions and Logical Operators
• Loops: The Repetition Structure
• A Brief Look at VBScript and PowerShell
• Soft Skills: Changing Perspective When Troubleshooting
• Activities

4 LiveLab in this lesson — see the labs panel →

• Security Overview
• Security Policy
• Physical Security
• Logical Security
• Considering the End User
• Licensing
• Security Threats and Vulnerabilities
• Protecting Access to Local and Network Resources
• Permissions
• Folder Options
• Protecting the Operating System and Data
• Internet Security
• Remote Access to Network Devices
• Internet Appliances
• Wireless Network Security Overview
• Security Incident Response
• A Final Word About Security
• Soft Skills: Building Customer Trust
• Operational Procedures Overview
• Proper Power Handling and Adverse Power Conditions
• IT Documentation
• Change Management
• Soft Skills: Skills TO SUCCEED
• Activities

5 LiveLab in this lesson — see the labs panel →