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Pyramid CDC

(PY-CDC.AA1)
Lessons
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Skills You’ll Get

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1

Lesson 1

  • Welcome to Retail
  • Understanding the Customer
  • The Value of Customer Service
2

Lesson 2: Know Before You Sell

  • Knowing Products and Services
  • Knowing the Customer
3

Lesson 3

  • Meeting the Customer's Needs
  • Making the Sale
  • Loss Prevention and Workplace Safety
4

Lesson 4

  • Furthering Your Customer Service Skills
  • Your Brand Is You
  • Professionalism in the Workplace
5

Lesson 5

  • Finding a Job
  • Getting a Job
  • Growing Your Skills
6

Vocabulary

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