uCertify

Technical Communication

(TECH-COMM) / ISBN : 978-1-61691-690-9
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Skills You’ll Get

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1

Technical Communication in the Entrepreneurial Workplace

  • Technical Communication: The Workplace's Central Nervous System
  • Innovation, Genres, and the Technical Writing Process
  • How Are Technical Communication and Entrepreneurship Related?
  • Key Characteristics of Technical Communication
  • Traits of Successful Entrepreneurs
  • How Important Is Technical Communication?
  • What You Need to Know
  • Suggested Projects
2

Profiling Your Readers

  • What Motivates People?
  • Creating a Reader Profile
  • Using Reader Profiles to Your Advantage
  • Global and Transcultural Communication
  • What You Need to Know
  • Suggested Projects
3

Working in Teams

  • The Stages of Teaming
  • Forming: Strategic Planning
  • Storming: Managing Conflict
  • Norming: Determining Team Roles
  • Performing: Improving Quality
  • The Keys to Teaming
  • What You Need to Know
  • Suggested Projects
4

Managing Ethical Challenges

  • What Are Ethics?
  • Where Do Ethics Come From?
  • Resolving Ethical Dilemmas
  • Ethics in the Entrepreneurial Workplace
  • Copyright Law in Technical Communication
  • Cyberbullying and Cyberharassment
  • What You Need to Know
  • Suggested Projects
5

Starting Your Career

  • Building Your Résumé
  • Writing Effective Application Letters
  • Creating a Professional Portfolio
  • Finding a Job
  • How to Nail an Interview
  • What You Need to Know
  • Suggested Projects
6

E-mails, Letters, and Memos

  • Types of E-mails, Letters, and Memos
  • Step 1: Make a Plan and Do Research
  • Step 2: Decide What Kind of E-Mail, Letter, or Memo Is Needed
  • Step 3: Organize and Draft Your Message
  • Step 4: Choose the Style, Design, and Medium
  • Using E-Mail for Transcultural Communication
  • What You Need to Know
  • Suggested Projects
7

Technical Descriptions and Specifications

  • Types of Technical Descriptions
  • Step 1: Make a Plan and Do Research
  • Step 2: Partition Your Subject
  • Step 3: Organize and Draft Your Technical Description
  • Step 4: Choose the Style, Design, and Medium
  • What You Need to Know
  • Suggested Projects
8

Instructions and Documentation

  • Types of Technical Documentation
  • Step 1: Make a Plan and Do Research
  • Step 2: Organize and Draft Your Documentation
  • Step 3: Choose the Style, Design, and Medium
  • Working with Transcultural Documentation
  • What You Need to Know
  • Suggested Projects
9

Proposals

  • Types of Proposals
  • Step 1: Make a Plan and Do Research
  • Step 2: Organize and Draft Your Proposal
  • Step 3: Choose the Style, Design, and Medium
  • What You Need to Know
  • Suggested Projects
10

Brief Reports

  • Types of Brief Reports
  • Step 1: Make a Plan and Do Research
  • Step 2: Organize and Draft Your Brief Report
  • Step 3: Choose the Style, Design, and Format
  • What You Need to Know
  • Suggested Projects
11

Formal Reports

  • Types of Formal Reports
  • Step 1: Make a Plan and Do Research
  • Step 2: Organize and Draft Your Report
  • Step 3: Draft the Front Matter and Back Matter
  • Step 4: Choose the Style, Design, and Medium
  • Using Google Drive to Collaborate on Global Projects
  • What You Need to Know
  • Suggested Projects
12

Thinking Like an Entrepreneur

  • Looking for Opportunities
  • Being Innovative and Generating New Ideas
  • Doing Strategic Planning
  • Strategic Planning with Online Calendars
  • What You Need to Know
  • Suggested Projects
13

How to Be Persuasive

  • Persuading with Reasoning
  • Persuading with Values
  • Getting Someone to Say Yes
  • Persuasion in High-Context Cultures
  • What You Need to Know
  • Suggested Projects
14

Researching in Technical Workplaces

  • Beginning Your Research
  • Step 1: Define Your Research Subject
  • Step 2: Formulate a Research Question or Hypothesis
  • Step 3: Develop a Research Methodology
  • Step 4: Collect Evidence Through Sources
  • Step 5: Triangulate Your Sources
  • Step 6: Take Careful Notes
  • Step 7: Appraise Your Evidence
  • Step 8: Revise, Accept, or Abandon Your Hypothesis
  • What You Need to Know
  • Suggested Projects
15

Organizing and Drafting

  • Basic Organization for Any Document
  • Using Genres for Organizing and Outlining
  • Organizing and Drafting the Introduction
  • Organizing and Drafting the Body
  • Organizing and Drafting the Conclusion
  • Organizing Transcultural Documents
  • What You Need to Know
  • Suggested Projects
16

Using Plain and Persuasive Style

  • What Is Style?
  • Writing Plain Sentences
  • Writing Plain Paragraphs
  • When Is It Appropriate to Use Passive Voice?
  • Persuasive Style
  • Balancing Plain and Persuasive Style
  • Translating and Translation Programs
  • What You Need to Know
  • Suggested Projects
17

Designing Documents and Interfaces

  • Five Principles of Design
  • Design Principle 1: Balance
  • Design Principle 2: Alignment
  • Design Principle 3: Grouping
  • Design Principle 4: Consistency
  • Design Principle 5: Contrast
  • Transcultural Design
  • What You Need to Know
  • Suggested Projects
18

Creating and Using Graphics

  • Guidelines for Using Graphics
  • Displaying Data with Graphs, Tables, and Charts
  • Using Photos and Drawings
  • Using Transcultural Symbols
  • What You Need to Know
  • Suggested Projects
19

Revising and Editing for Usability

  • The Four Levels of Edit
  • Level 1 Editing: Revising
  • Level 2 Editing: Substantive Editing
  • Level 3 Editing: Copyediting
  • Level 4 Editing: Proofreading
  • Using Copyediting Symbols
  • Lost In Translation: Transcultural Editing
  • Document Cycling and Usability Testing
  • What You Need to Know
  • Suggested Projects
20

Presenting and Pitching Your Ideas

  • Planning and Researching Your Presentation
  • Choosing the Right Presentation Technology
  • Organizing the Content of Your Presentation
  • Choosing Your Presentation Style
  • Creating Visuals
  • Delivering the Presentation
  • Giving Presentations with Your Mobile Phone or Tablet
  • Rehearse, Rehearse, Rehearse
  • Working Across Cultures with Translators
  • What You Need to Know
  • Suggested Projects
21

Writing for the Internet

  • Forming Teams, Generating Awareness, and Building Your Brand
  • Using Social Networking to Raise Awareness
  • Using Blogs and Microblogs to Build a Brand
  • Writing for Websites
  • Making Internet Videos and Podcasts
  • Writing Articles for Wikis
  • What You Need to Know
  • Suggested Projects
A

Appendix A: Grammar and Punctuation Guide

  • The Top Ten Grammar Mistakes
  • Punctuation Refresher
B

Appendix B: English as a Second Language Guide

  • Using Articles Properly
  • Putting Adjectives and Adverbs in the Correct Order
  • Using Verb Tenses Appropriately
C

Appendix C: Documentation Guide

  • APA Documentation Style
  • CSE Documentation Style (Citation-Sequence)
  • MLA Documentation Style
25

References

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