PeopleCert ITIL4 Prep Foundation

01 Introduction and overview 2 topics +

• IT service management and ITIL
• Summary

02 Key concepts of service management 5 topics +

• Module A: Value and value co-creation
• Module B: Organizations, service providers, service consumers, and other stakeholders
• Module C: Products, services, and service relationships
• Module D: More about value, outcome, cost, and risk
• Summary

03 Four dimensions of service management 5 topics +

• Module A: Organizations and people
• Module B: Information and technology
• Module C: Partners and suppliers
• Module D: Value streams and processes
• Summary

04 The ITIL service value system 7 topics +

• Overview of the service value system
• Module A: Opportunity, demand, and value
• Module B: ITIL guiding principles
• Module C: Governance
• Module D: Service value chain
• Module E: Continual improvement
• Summary

05 The service value chain 4 topics +

• Module A: Introduction to the service value chain
• Module B: The purpose, inputs, and outputs of value chain activities
• Module C: Continual improvement
• Summary