uCertifyPrep ITIL® 4 SDPI

01 About the ITIL story 2 topics +

• Meet the Axle employees
• The story so far

02 ITIL Foundation recap 2 topics +

• The ITIL service value system
• The four dimensions model

03 Introduction 9 topics +

• Why direction, planning, and improvement matter
• Directing
• Planning
• Improvement
• The role of measurement and reporting
• Direction, planning, and improvement of the ITIL SVS
• Applying the guiding principles
• Value, outcomes, costs, and risks in direct, plan, and improve
• Direction, planning, and improvement for everyone

04 Strategy and direction 6 topics +

• Strategy management
• Defining the structures and methods used to direct behaviors and make decisions
• The role of risk management in direction, planning, and improvement
• Portfolio management: a key decision-making practice
• Direction via governance, risk, and compliance
• Summary

05 Assessment and planning 4 topics +

• Basics of assessment
• Basics of planning
• Introduction to value stream mapping
• Summary